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Résumé :
This dissertation synthesizes our work on understanding the implementation and management of information and communication technologies (ICTs) in government and business enterprises. The work can be described under three broad themes namely - (1) Management of ICT in Public Sector and Government, (2) Management of ICT within Business Enterprises, and (3) Management of Externalized ICT as outsourcing and offshoring. But in each of these themes the research agenda has been evolving over time from simple ICT implementations to more complex -- innovation oriented ICT implementations. Our research that follows a holistic - multimethod multidisciplinary approach, is characterized by an emphasis on contextualized theory building. In addition to the implications, the dissertation also provides three abstractions that offer a synthesized view of the work done so far and can also help chart future research in the discipline. These three abstractions are (1) Trust-theoretic models offer a unique opportunity to examine technology implementation, (2) Innovation through technology is about applying a service-centric approach, and (3) Effective technology enabled working is about managing control configurations. Our work generates several theoretical and methodological insights that can help further future doctoral research projects.
Mots clés : IT, implementation, e-government, outsourcing, innovation
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