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Title: Fighting Fire with Fire. Inoculation after IT Implementation
Authors:Peter Bou Saba, Régis Meissonier
Conference:22ème colloque de l'Association Information et Management
Date:17-19 mai 2017
Location:Paris, France
Abstract: The goal of this paper is to observe whether inoculation messages help management consultants maintain pre-existing neutral or positive attitudes toward a recently-deployed IT, while guarding against undue conflict contagion from negative messages that they might hear from their colleagues. We examine attitude contagion in the face of prior conflict experience in the firm through action research project conducted at Efficient Innovation (a French leader in management consulting). First, our observation reveals that employees expressing task-oriented conflicts toward IT deployment are likely to use a bypassing strategy and manifest only socio-political conflicts. Second, our study delivers an observation of a contagion effect from previous conflicts occurred during the deployment of an Enterprise Resource Planning (ERP) system. Third, using a theoretical perspective from the attitude change and persuasion literature called "attitude inoculation," a set of techniques for maintaining a strong-resistive attitude in the face of persuasive messages, has led to espousing a contrary position, resisting to negative persuasion (contagion) attempts and attitude change. Our practical goal is to provide advice to IS managers on how to manage contagious conflict behaviours toward IT tools through an inoculation intervention.
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Title: Conflict contagion effects from previous IT projects: action research during preliminary phases of a DST implementation project
Authors:Peter Bou Saba, Régis Meissonier
Conference:21ème colloque de l'Association Information et Management
Date:18-20 mai 2016
Location:Lille, France
Remark:Best paper award
Abstract: User conflicts and resistance behaviours are important issues during Information System (IS) implementation. However, despite a large body of user resistance, conflicts, user acceptance or task-technology alignment literature focusing on on-going Information Technology (IT) projects, there is little literature addressing the impact of resistance behaviours that occurred in the past during previous IT projects, on the IT to-be-implemented. IS managers need to anticipate potential causes for project failure because of actual resistance behaviours, but also because of previous conflict behaviours. This paper discusses a 2-year action research project conducted at Efficient Innovation (a European leader in innovation management consulting) during preliminary phases of its R&D portfolio management Decision Support System (DST) implementation project. Through the lens of resistance behaviours, our findings reveal the following: (1) The tool was used by DST-advocate groups as a legitimation and homogenisation tool (boundary object) to cover consultants having different skills, or lack of skills: a socio-political oriented conflict appeared to hide a task-oriented conflict. Beyond the task-oriented conflict, a socio-political oriented conflict appeared to hide a struggle for power and appreciation, and (2) Different conflict behaviours came to light, associated with the firm's Enterprise Resource Planning (ERP) system. The observation was that conflict behaviours expressed towards an existing IT (ERP) can be contagious and cascaded to another IT to-be-implemented (DST). The underlying message of this paper for researchers and practitioners is to consider the latter previous resistance behaviours and potential conflict contagion effects as a key process embedded into IT design.
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Title: How Sustaining ERP Project Legitimacy? Two Cases of Successful Implementations
Authors:Régis Meissonier, Emmanuel Houzé
Conference:3rd Business Management International Conference
Date:November 5-6 2015
Location:Pattaya, Thailand
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Title: Ensuring ERP Projects Achievement through Legitimating Practices
Authors:Régis Meissonier, Liette Lapointe, Emmanuel Houzé
Conference:21st Americas Conference on Information Systems
Date:August 13-15 2015
Location:San Juan, Puerto Rico, USA
Abstract:Even if ERP implementations represent a high-cost high-risk endeavor, organizations still invest precious financial, human and time resources in these projects. In this paper, we aim at uncovering how implementers' practices affect ERP project legitimacy. The preliminary analysis of our results compares data collected from two cases studies: a North-American university and an Asian corporation. Our results reveal that, while legitimating practices must be enforced at both the organizational and individual levels, the path to achieve such legitimacy will likely be different from one context to another. While our results confirm that the pragmatic, moral and cognitive aspects of legitimacy are critical to ensure the achievement of an ERP project, our cases also suggest that the timing and saliency of a given legitimacy aspect will be different from an organization to another.
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Title: Legitimation of an in-house ERP in a Multinational Corporation: Case of Bridge Project at Schneider Electric
Authors:Régis Meissonier, Emmanuel Houzé
Conference:20ème colloque de l'Association Information et Management
Date:20-22 mai 2015
Location:Rabat, Maroc
Abstract: Despite the empirical research done and the experiences of firms in IT management for more than 15 years, the failure rate of ERP projects remains dominant. At the same time, the expenses in IS integration still represent the first IT budget of corporations. With such a paradox, ERP systems are suffering of a bad reputation likely to jeopardize their final acceptance by users. Despite an abundant literature on the topic, few research investigated the way firms legitimate the implementation of such contested IT. This article mobilizes the LAM model (Legitimacy Activity Model) as a theoretical lens to apprehend the decisions and actions made by managers, all along the project, to sustain the support of the stakeholders. The empirical part relates the experience of Schneider Electric corp. concerning the implementation of the Bridge solution (a home-made ERP based on SAP) in 120 sites. The results reveal 3 successive legitimating phases that turned out to be decisive for the project completion. The discussion part stresses on the challenge of the management of IT project legitimacy and introduces the concept of legitimation trajectory as an alternative lens to dominant the models of user acceptance of user satisfaction.
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Title: The Role of External Consultants in R&D Project Selection, and the Contributions of a Decision Support System
Authors:Peter Bou Saba, Régis Meissonier, Stephan Brouwer
Conference:20ème colloque de l'Association Information et Management
Date:20-22 mai 2015
Location:Rabat, Maroc
Abstract: This article studies the impact of Decision Support Systems on the tasks of external management consultants as well as the role of these consultants in the R&D project selection process. On this basis, this paper investigates a French consulting firm and one of its clients. The preliminary findings show that consultants tend to legitimize already-made decisions. Additionally, the system that defines which project is eligible to the French research tax credit came as a solution to homogenize the different interpretations of multiple consultants working for the same client.
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Title: Ambivalence of the local managerial resistance within the multinational corporation: case study of IBM Montpellier (France)
Authors:Pauline Keh, Régis Meissonier
Conference:Organization Studies Workshop
Date:22-24 May 2014
Location:Corfu, Greece
Abstract:While nowadays multinational companies tend to delocalize their subsidiaries to offshore countries, this article analyze the strategy developed over 4 key periods by IBM Montpellier (France) to avoid the site closure planed by the headquarter. An in-depth research has been conducted during four years. 53 interviews were conducted and completed with participant observations and second-order data. Main results show ambivalent strategic responses between resistance - opposition at one side and acceptance - conformity at the other side. The subsidiary had balanced between two alternatives and finally managed to resist to the closure decision of the HQ while taking initiatives in line with corporate objectives. The conclusion expands the results, questions the traditional dichotomy between acceptance and resistance to change and propose a typology integrating both dimensions.
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Title: Cultural Intelligence as a Concept to Apprehend Resistance to ERP Implementation
Authors:Régis Meissonier, Liette Lapointe, Emmanuel Houzé
Conference:34th International Conference on Information Systems
Date:15-18 December 2013
Location:Milan, Italy
Abstract:Our proposed research project aims at providing knowledge on how cultural misfits can be identified and managed throughout IS implementations. More precisely, our study aims at studying the role of cultural intelligence in managing ERP implementation, according to three analysis levels: national, organizational and local. From this perspective, we posit that ERP acceptance/resistance cannot be reduced to use behaviors taken at face value but that they must be analyzed considering their underlying cultural dimensions. By developing a theoretical explanation of ERP implementation using the concept of "cultural intelligence", this research will contribute to extant theories of culture and resistance. It should also help managers to better deal with observed misfits between organizational values and IT project, so that it does not ultimately become an obstacle to user acceptance.
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Title: How national culture can support ERP implementation: a Thai company case study
Authors:Régis Meissonier, Liette Lapointe, Emmanuel Houzé, Véronique Bessiere
Conference:2nd Business Management International Conference
Date:22-23 August 2013
Location:Bangsaen, Thailand
Remark:invited paper
Abstract:A large part of existing literature on ERP implementation is based on the theories of fit between firm properties and IT prerequisites in terms of process integration. Among these properties, cultural conflicts perceived by users can be considered as the main constraining mis- alignment because referring to the persons' values as the underlying ones is induced by the ERP to be implemented. However, little research has been done about the way those cultural mis-fits can be managed. In this perspective, this article uses the "cultural intelligence" concept as theoretical lens and relates the results provided by a qualitative research done in a Thai corporation. The interviews conducted with the ERP project managers illustrate how they used some of the Buddhist principles to force employees to accept changes involved.
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Title: Cultural Misfits Related to ERP Implementation: the Case of Eastwater
Authors:Régis Meissonier, Emmanuel Houzé, Véronique Bessiere
Conference:5ème édition du colloque Entrepreneuriat, Innovation et DEVeloppement
Date:21 juin 2013
Location:Aix-en-Provence, France
Abstract: A large part of existing literature on ERP implementation is based on the theories of fit between firm properties and IT prerequisites in terms of process integration. Among these properties, cultural differences perceived by users can be considered as the main constraining mis-alignement because referring to the persons' values as to the underlying ones induced by the ERP to be implemented. However, little research has been done about the way those cultural mis-fits can be managed. In this perspective, this article uses the "cultural intelligence" concept as theoretical lens and relates the results provided by a qualitative research done in a thaï corporation. The interviews conducted with the ERP project managers illustrate how they used some of the Buddhist principles to force employees to accept changes involved.
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Title: Cultural intelligence for ERP implementation: a thai corporation case study
Authors:Régis Meissonier, Emmanuel Houzé, Véronique Bessiere, Eric Stéphany
Conference:10th International Conference on Information Systems and Technology Management
Date:12-14 June 2013
Location:Sao Paulo, Brazil
Abstract: A large part of existing literature on ERP implementation is based on the theories of "fit" between firm properties and IT prerequisites in terms of process integration. Among these properties, cultural differences perceived by users can be considered as the main constraining mis-alignement because referring to the persons' values as to the underlying ones induced by the ERP to be implemented. However, little research has been done about the way those cultural mis-fits can be managed. In this perspective, this article uses the "cultural intelligence" concept as theoretical lens and relates the results provided by a qualitative research done in a thaï corporation. The interviews conducted with the ERP project managers illustrate how they used some of the Buddhist principles to force employees to accept changes involved.
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Title: When National Culture Supports ERP Implementation: a Thai Case Study
Authors:Régis Meissonier, Emmanuel Houzé, Véronique Bessiere, Eric Stéphany
Conference:18ème colloque de l'Association Information et Management
Date:22-24 mai 2013
Location:Lyon, France
Abstract: A large part of existing literature on ERP implementation is based on the theories of "fit" between firm properties and IT prerequisites in terms of process integration. Among these properties, cultural differences perceived by users can be considered as the main constraining mis-alignment because referring to the persons' values as to the underlying ones induced by the ERP to be implemented. However, little research has been done about the way those cultural mis-fits can be managed. In this perspective, this article uses the "cultural intelligence" concept as theoretical lens and relates the results provided by a qualitative research done in a thaï corporation. The interviews conducted with the ERP project managers illustrate how they used some of the Buddhist principles to force employees to accept changes involved.
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Title: Cultural Misfits in Information System Management: an analysis of ERP implementations in Thailand
Authors:Régis Meissonier, Emmanuel Houzé, Véronique Bessiere
Conference:1st Business Management International Conference
Date:16-17 August 2012
Location:Bangsaen, Thailand
Remark:invited paper
Abstract: A large part of existing literature on ERP implementation is based on the theories of "fit" between firm properties and IT prerequisites in terms of process integration. Among these properties, cultural differences perceived by users can be considered as the main constraining mis-alignment because referring to the persons' values as to the underlying ones induced by the ERP to be implemented. However, little research has been done about the way those cultural mis-fits can be managed. In this perspective, this article uses the "cultural intelligence" concept as theoretical lens and relates the results provided by a qualitative research done in a thaï corporation. The interviews conducted with the ERP project managers illustrate how they used some of the Buddhist principles to force employees to accept changes involved.
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Title: Interactions and information exchanges among actors within the Provence wine territory: an approach using the dynamic of proximity
Authors:Coralie Haller, Serge Amabile, Régis Meissonier
Conference:6th Annual Conference of the American Association of Wine Economists
Date:7-10 June 2012
Location:Princeton, USA
Abstract: With a turnover of around one billion euro (CIVP, 2010), the Provence wine industry represents an important driver of the regional economy. Because of its leadership position in the production of rosé wines, it is one of the rare wine-producing regions not to suffer from, what is qualified as crisis in other vineyards. Indeed, the international rosé market is constantly growing and represents an important part of the wine in the world, in terms of production, consumption (with 9 % of the volumes of wine consumed in the world in 2006) and of economic exchanges (Flanzy, C. and al, 2009). However, beyond this favorable economical context for the Provence region, the structural situation of the international wine sector has changed over the last decades. Indeed, numerous actors participating in wine production, transformation and marketing adapted their strategic model (Flanzy, C. and al, 2009; Couderc and al., 2007). In general, the wine sector is completely changing (Hannin and al, 2010). Companies have to take into account not only the emergence of mass marketing and changes in consumption practices but also the important competitive density and the strict legislation, which differs from one country to another, when producing and selling their wines. Other constraints, more local can be added, such as difficulties of settling down and transmission, land pressure or soils constraints, controls imposed by appellation of certified origin. Accordingly, the economic actors of the Provence wine industry try hard to develop a more attentive listening of the changing environment for, at the same time, to understand and to anticipate strategic issues they are facing or will be facing in the coming future. Our study concerns, in particular, actors from the upstream of the Provence wine industry, the wineries (also called individual cellar) which produce, transform and market their own wine. These domains evolve within a local sector, strongly organized around the concept of wine "terroir" and which is composed of various regional entities called Professional organisms (OP). Wine councils (AOP: appellation of certified origin and IGP: protected geographic indication), labor unions appellations, federations of independent wine growers and cooperative cellars, associations of "terroir" and public administrations, etc are brought to exchange economical and declarative information, knowledge, know-how and innovations, but also to communicate information to their members.
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Title: Les projets KMS à l'épreuve des rites culturels : le cas de la formation aéronautique dans l'Armée de l'air
Authors:Olivier Melchior, Régis Meissonier
Conference:5ème conférence Gestion des Connaissances dans la Société et les Organisations
Date:30 mai - 1er juin 2012
Location:Montréal, Canada
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Title: Business Intelligence and Information Absorptive Capacity of SMEs: the Case of French Wine Domains
Authors:Coralie Haller, Serge Amabile, Régis Meissonier
Conference:5ème conférence Gestion des Connaissances dans la Société et les Organisations
Date:30 mai - 1er juin 2012
Location:Montréal, Canada
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Title: Financial Profitability, Respect of the Environment and Social Issue: 3 Challenges of the Reverse Supply Chain? The Case of IBM Montpellier
Authors:Régis Meissonier, Pauline Keh, Florence Rodhain
Conference:16ème colloque de l'Association Information et Management
Date:21-23 mai 2012
Location:Bordeaux, France
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Title: Interactions and Information Exchanges in the Wine Sector: an Analysis in Term of Proximity Dynamics
Authors:Coralie Haller, Serge Amabile, Régis Meissonier
Conference:7èmes Journées de la Proximité
Date:21-23 mai 2012
Location:Montréal, Canada
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Title: Business Intelligence and Absorptive Capacity of Information by Wineries in the Provence Wine Industry
Authors:Coralie Haller, Serge Amabile, Régis Meissonier
Conference:4th Conference of the EuroMed Academy of Business
Date:20-21 October 2011
Location:Crete, Greece
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Title: Development of Business Intelligence Process: Do the Integration Mechanism of Institutional Actors Influence the Absorptive Capacity of Information?
Authors:Coralie Haller, Serge Amabile, Régis Meissonier
Conference:4ème Dialogue Euro Méditerranéen de Management Public
Date:13-14 octobre 2011
Location:Rabat, Maroc
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Title: Business Intelligence and Absorptive Capacity of information by wineries in the Provence wine industry
Authors:Coralie Haller, Serge Amabile, Régis Meissonier
Conference:6th Academy of Wine Business Research International conference
Date:9-10 June 2011
Location:Bordeaux, France
Abstract:By referring back to the researches relative to the "Absorptive Capacity", this article examines the way in which the actors' capacity of attention is distributed among various business intelligence systems they have. A qualitative research has been conducted with fourteen organizations in the Provence wine industry. Results reveal that these wineries give only little attention to information coming from professional organisms. However, they favor information collected through formal and informal relations they maintain in their current activity with other companies of industry. The discussion part associates the results with the model of ACAP. The information sources absorption by the wineries is the consequence of their “experience” with other actors of their environment (suppliers, customers, competitors, etc.), rather than the consequence of the integration mechanisms set up by the professional organisms.
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Title: Business Intelligence and Absorptive Capacity: the Case of a Wine Industry
Authors:Coralie Haller, Serge Amabile, Régis Meissonier
Conference:15ème colloque de l'Association Information et Management
Date:25-27 mai 2011
Location:St Denis de la Réunion, France
Abstract:En mobilisant les travaux relatifs à la "Capacité d'Absorption", cet article analyse la manière avec laquelle la capacité d'attention des acteurs se répartie entre les différents systèmes de veille stratégique dont ils disposent. La partie empirique retranscrit la recherche qualitative effectuée auprès de quatorze organisations de la filière vitivinicole des vins de Provence. Les résultats révèlent que ces entreprises n'accordent que peu d'attention aux informations provenant des organismes fédérateurs. En revanche, elles privilégient celles collectées au gré des relations formelles comme informelles entretenues avec les autres entreprises membres de la filière dans leur activité courante. La partie discussion relie ces résultats au modèle de l'ACAP en montrant, en particulier, que l'absorption des sources d'information captées par ces entreprises est plus le fait de leur "expérience" avec les acteurs de leur environnement (fournisseurs, clients, concurrents, etc.), plus que des "mécanismes d'intégration sociaux" mis en place par les organismes fédérateurs.
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Title: Attitude, involvement and participation in business open source software projects: an empirical analysis of developers' behaviours
Authors:Régis Meissonier, Emmanuel Houzé
Conference:International Conference on Innovation, Engineering Management and Technology
Date:26-28 May 2010
Location:Tokyo, Japan
Abstract:Referring to the Theory of Planned Behaviour and Social Cognitive Theory the objective of this article is to evaluate the influence of developer motivational factors on his/her participation level in open source business projects through his/her attitude and implication. Then we assess perceived resulting satisfaction gained from participation both on individual performance and project achievement. Literature analysis puts forward components of individual behaviour, intrinsic and extrinsic motivational factors, and performance variables of open source projects. Empirical analysis corresponds to a survey carried out on 310 participants in open source business projects hosted on the SourceForge web site. Compared to prior empirical research carried out on more popular open source software projects, our PLS analysis reveals some dissonant results. In particular, participatory behaviour is mainly associated with the motivation of reciprocity expected from peers while individual motivation such as learning expectancy, reputation gains, or ideology does not play a significant role. In the same vein, our results question the significant role of developer participation level on project completion and individual performance gains. Indeed the satisfaction level of the whole project team is observed as having a more significant influence on both performance variables.
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Title: The Duality of Control and Creativity in Inter-Firm Knowledge Transfer: the Case of Veolia Water UK
Authors:Régis Meissonier, Emmanuel Houzé, Julien Tuffery, Serge Amabile, Stéphane Boudrandi
Conference:14ème colloque de l'Association Information et Management
Date:19-22 mai 2010
Location:La Rochelle, France
Abstract:La littérature sur le management des connaissance peut être distinguée en deux approches théoriques antinomiques à l'égal de l'opposition entre "créativité" et "contrôle" (Paraponaris & Simoni, 2006). Les tenants de la première rappellent le caractère essentiellement tacite des connaissances nécessitant une gestion stimulant la co-construction de connaissances par les acteurs du terrain eux-mêmes. Les défenseurs de la seconde considèrent que les connaissances est un ressource comme les autres dont le caractère ontologique doit permettre une diffusion codifiée et normalisée à travers les différentes entités de l'entreprise concernée. Beaucoup de recherches, dans le cadre de projets d'entreprises, de transferts de connaissances, d'activité de R&D, etc., ont illustré ces deux modes d'apprentissage organisationnels. Moins d'études ont été conduites, toutefois, sur les structures d'entreprises permettant de les concilier. L'objectif de cet article est d'appréhender dans quelles mesure ces approches centralisées versus ad-hocratiques de la gestion de la connaissance cohabitent, se complètent ou s'ignorent au sein d'une structure matricielle. Les 7 entretiens conduits auprès des responsables des sites de Veolia (division Eau, Angleterre) illustrent le fait que, contrairement à ce que nous attentions, les acteurs locaux défendent l'intérêt d'un management plus centralisé des connaissances tout en reconnaissant que les insuffisances restent liées à un trop fort isolement de la fonction par rapport aux réalités du terrain. La partie discussion conduit donc à faire le constat de l'insuffisance de l'organisation matricielle de l'entreprise à dépasser la dualité "créativité" versus "contrôle" énoncée ci-avant. En conclusion l'article présente les pistes de recherche gagnant à être approfondies pour la suite à donner à cette recherche en cours.
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Title: Optimizing End-Of-Life Electronic Products: the Reverse Supply Chain of IBM Montpellier
Authors:Régis Meissonier, Pauline Keh, Florence Rodhain
Conference:14ème colloque de l'Association Information et Management
Date:19-22 mai 2010
Location:La Rochelle, France
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Title: Business Open source Software Projects: an empirical analysis of developers' behaviour
Authors:Régis Meissonier, Emmanuel Houzé
Conference:4th International Conference of on Information Systems
Date:18-20 March 2010
Location:Porto, Portugal
Abstract:Empirical research on OSS offers a large spectrum of extrinsic and intrinsic motivational factors explaining why developers freely participate in software development. However, a large part of this literature focused on popular open source projects such as Linux, Apache, Red Hat, Firefox, etc, and less attention has been paid to the specificities of business OSS project. Referring to the Theory of Planned Behaviour and Social Cognitive Theory the objective of this article is to evaluate the influence of developer motivational factors on his/her participation level in open source business projects through his/her attitude and involvement. Literature analysis puts forward components of individual behaviour, intrinsic and extrinsic motivational factors, and performance variables of open source projects. Empirical analysis corresponds to a survey carried out on 310 participants in open source business projects hosted on the SourceForge web site. Compared to prior empirical research carried out on more popular open source software projects, our PLS analysis reveals some dissonant results. In particular, participatory behaviour is mainly associated with the motivation of reciprocity expected from peers while individual motivation such as learning expectancy, reputation gains, or ideology does not play a significant role.
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Title: Firm Absorptive Capacity of Open Source 2.0: a Provider and Customer Case Study
Authors:Régis Meissonier, Emmanuel Houzé
Conference:13ème colloque de l'Association Information et Management
Date:10-12 juin 2009
Location:Marrakech, Maroc
Abstract:La littérature existante sur l'open source est concentrée sur le caractère non commercial des organisations rattachées au marché du logiciel libre. Elle n'offre pour l'heure qu'une faible appréhension du processus de transformation inhérent à l'adoption par les entreprises du modèle d'affaire que représente désormais le logiciel libre. En utilisant le modèle de la capacité d'absorption (ACAP) comme prisme à notre objet de recherche, l'objectif de cet article est de proposer des extensions dudit modèle au cas de "l'open source 2.0". La partie empirique présente le cas d'Hortis, une SSII qui a fait le choix de rendre libre plusieurs logiciels développés en interne et de confier, ce faisant, leur maintenance et leur évolution à la communauté open source. Plus précisément, notre investigation porte sur deux de ces applications implantées chez Skyguide, société cliente auprès de laquelle nous avons pu dans un deuxième temps analyser les déterminants de la décision ainsi que la création de valeur perçue. L'article conduit à remettre en cause deux éléments du modèle classique de l'ACAP : la dualité entre connaissances existantes et nouvelles connaissance, de même que l'approche holistique avec laquelle le processus de changement de la structure cognitive de l'organisation est appréhendé dans beaucoup de travaux. En conclusion, l'article présente la piste de recherche qu'il nous semble aujourd'hui nécessaire d'appréhender afin que le modèle de l'ACAP puisse être affiné pour l'étude des modes organisationnels émergents.
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Title: Avoiding Management of Resistances during IT Pre-Implementation Phase: A Longitudinal Research in a High-Tech Corporation
Authors:Régis Meissonier, Emmanuel Houzé
Conference:17thEuropean Conference on Information Systems
Date:June 8-10 2009
Location:Verona, Italy
Abstract:Most of empirical research about user's resistance toward IT has been conducted after IT been implemented in organizations surveyed. Few longitudinal research have been done about the way individual and group resistance emerge and evolve during prior stages of projects. This focus on pre-implementation phases is all the more important that IS managers need to anticipate potential conflicts and users' resistances likely to involve project failure. This article delivers the results a two year longitudinal research conducted at Netia corp. (a worldwide leader in video and audio broadcasting) during preliminary phases of its ERP implementation project. As main findings, while conflicts toward IT implemented are often considered as having negative effects and requiring to be actively managed by the hierarchy, the case study delivers an alternative observation: it describes how a conflict situation were solved by switching from an inter-group blocking situation to a compromise while managers adopted an avoiding management style. Our observations differ from several prior studies about conflict management styles and support that an avoiding management style can drive team's members to cope efficiently with conflict situations during IT pre-implantation phase. In conclusion, the article presents research perspectives associated to these results.
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Title: Création de valeur par "l'open source 2.0" : application du modèle de la capacité d'absorption
Authors:Régis Meissonier, Emmanuel Houzé
Conference:Journée SI inter-ateliers Grand Sud Est
Date:12 Février 2009
Location:Aix-en-Provence, France
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Title: Application du modèle de la capacité d'absorption de l'entreprise à l'open source 2.0 : étude de cas d'une SSII suisse
Authors:Régis Meissonier, Emmanuel Houzé, Pierre Chometon
Conference:29th International Conference on Information Systems - AIM Workshop
Date:13-14 Décembre 2008
Location:Paris, France
Abstract:L'open source représente un nouvel écosystème d'affaire auprès duquel les entreprises peuvent désormais externaliser le développement et la maintenance de leurs applications logicielles . Certaines SSII cherchent à orienter leur activité les services et le conseil associés à l'implantation de logiciels libres que sur la facturation de développements propres. La littérature reste pour l'instant limitée à l'identification des facteurs économiques et contingents contribuant à l'émergence de cet cet open source 2.0. Peu de travaux offrent une appréhension du processus de transformation inhérent à l'adoption par les entreprises de ce nouveau modèle d'affaire. Pour éprouver cette problématique, l'article s'appuie sur le modèle théorique de la capacité d'absorption : ACAP (Cohen et Levinthal, 1990) qui offre une approche intégratrice du processus de transformation d'entreprise. La partie empirique présente le cas d'Hortis, une SSII suisse qui a fait le choix de rendre libre plusieurs logiciels développés par son équipe de développeurs et de confier, ce faisant, leur maintenance et leur évolution à la communauté open source. La démarche expérimentale et inductive illustrée par ce cas conduit à remettre en cause deux éléments du modèle classique de la capacité d'absorption : la dualité entre connaissances existantes et nouvelles connaissance, de même que l'approche holistique avec laquelle le processus de changement de la structure cognitive de l'organisation est appréhendé dans beaucoup de travaux.
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Title: La non gestion des conflits dans le cadre de l'implantation des technologies de l'information : un cas de résolution autonome
Authors:Régis Meissonier, Emmanuel Houzé
Conference:19ème congrès de l'Association francophone de Gestion des Ressources Humaines
Date:9-12 Novembre 2008
Location:Dakar, Sénégal
Abstract:Les projets d'implantation des TIC dans les organisations sont souvent l'occasion de l'émergence de résistances des utilisateurs. L'objectif de cet article est d'illustrer les effets d'un management passif de ses résistances humaines par la hiérarchie d'une situation conflictuelle. La recherche conduite durant plus d'une une année auprès de la société Nétia illustre dans quelles mesures un projet d'implantation des TIC a évolué ainsi que les attitudes des différentes catégories d'employés. Cette étude longitudinale est traitée par la retranscription de deux "moments forts" à l'aune desquels les tensions ont basculé d'une situation de conflit intergroupes à de simples résistances individuelles ayant débouchées à une résolution de conflit sans intervention de la hiérarchie.
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Title: The Evolution of User Resistance to Change in SME's
Authors:Régis Meissonier, Nassim Belbaly
Conference:Academy Of Management
Date:3-8 August 2007
Location:Philadelphia, USA
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Title: Etude empirique sur le comportement des développeurs et son impact sur le développement de logiciels open source
Authors:Hind Benbya, Régis Meissonier, Nassim Belbaly
Conference:12ème colloque de l'Association Information et Management
Date:18-19 juin 2007
Location:Lausanne, Suisse
Abstract:Comprendre le comportement des développeurs et son impact sur le développement des logiciels libres fait partie des questions scientifiques en vogue dans la recherche en Systèmes d'Information. Les travaux de recherche les plus saillants sur l'open source ont permis de découvrir les motivations des participants. Pour autant, comprendre les attitudes, les implications et les participations, les antécédents et les effets de leurs comportements, demeurent des interrogations scientifiques retenant une attention particulière. Ceci est à la fois révélateur du côté novateur comme du manque de corpus théorique solide du phénomène open source. Dans cet article, qui mobilise des courants issus de la psychologie et de la social exchange theory, nous développons un modèle théorique sur les antécédents et les résultats associés aux comportements des développeurs. La partie empirique permettant de tester ledit modèle est effectuée par l'intermédiaire d'une enquête en ligne administrée auprès de SourceForge.net, la plus importante plateforme de développement de projets open source.
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Title: OSS design science and its influence on OSS effectiveness
Authors:Hind Benbya, Nassim Belbaly, Régis Meissonier
Conference:3rd International Conference on Open Source Systems
Date:June 11-14 2007
Location:Limerick, Ireland
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Title: An empirical investigation of the customer Knowledge creation impact on NPD Performance
Authors:Hind Benbya, Régis Meissonier, Nassim Belbaly
Conference:40th Hawaii International Conference System Science
Date:7-10 January 2007
Location:Waikoloa, Big Island, Hawaii, USA
Abstract:New product development (NPD) projects require efficient strategies for reducing time to market and responding faster and better to the customer needs. While these strategies were mostly technology driven at the early stages, nowadays firms are adopting more and more a knowledge management approach based on the use of knowledge management system (KMS) that enhance the creation of new customer knowledge and NPD performance. Despite these significant benefits, there is a variance that occurs concerning the variety in the extent of efforts that firm deploy for customer knowledge creation to achieve NPD performance. This is because not all the firms can put together the right resources to achieve NPD performance. In this study, the authors develop a research model that identifies (1) the impact of the KMS factors on customer knowledge creation process and NPD performance, (2) the elements that interconnects KMS factors (such as enablers), customer knowledge creation process, and NPD performance (3) the outcomes that are generated by this approach.
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Title: The IT culture as an obstacle to the adoption of an ERP: Case of a high-tech SME
Authors:Régis Meissonier, Emmanuel Houzé, Nassim Belbaly
Conference:15th International Conference on Information Systems Development, Springer
Date:31 August - 2 September 2006
Location:Budapest, Hungary
Abstract: Among the characteristics considered as success factors in the adoption of an ERP, the experience of the company in information technology project holds the attention of many authors. In the same time, these researches put forward resistance to change as a main risk factor depending the professional habits and culture of the employees. Few researches has been done about firms whom the activity is IT based and the research question of this article is: may the assumed success factor experience of the firm in IT turns out to be a risk factor in ERP implementation project? The case study from which this article is elaborated is about a high-tech SME specialised in broadcast technology for media corporations (TV and radio channels). When the firm tried to adopt itself an ERP, its expertise in IT project management turned out to be an unfavourable factor rather than a favourable one because of the professional culture associated to this expertise. The literature analysis is based on theories related to factors dealing with resistance and conflicts in ERP implementation. Following a presentation of the company studied, the empirical section describes the lessons that may be deducted from the eight semi-directive interviews conducted. With this in mind, the arguments are supported by a certain declarations made by the individuals interviewed. The principal idea put forward in conclusion is the interest of being out of considering well-used success and risk factors approaches from a dual perspective and to adopt a more contextual consideration of assumed capabilities of firm to implement an ERP.
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Title: L'évolution de la résistance des acteurs dans un projet d'implantation de technologies de l'information : cas d'une étude longitudinale auprès d'une PME high-tech
Authors:Régis Meissonier, Emmanuel Houzé, Nassim Belbaly, Stéphanie Missonier
Conference:11ème colloque de l'Association Information et Management
Date:7-9 juin 2006
Location:Luxembourg, Luxembourg
Remark:Best paper
Abstract:En référence aux théories sur la résistance des utilisateurs dans les projets d'implantation de TI, l'objectif de cet article est d'illustrer les effets d'un management passif par la hiérarchie d'une situation conflictuelle. Cet article fait suite au travail présenté lors de la 10ème conférence de l'AIM au cours duquel nous avions présenté les premiers résultats de la recherche-action conduite auprès de la société Nétia (PME du secteur high-tech). L'analyse du cas qui est aujourd'hui décrite montre dans quelles mesures le projet a évolué ainsi que les attitudes des différentes catégories d'employés. Cette étude longitudinale est traitée par la retranscription de deux moments forts (Giordano, 1995) à l'aune desquels les tensions ont basculé d'une situation de conflit intergroupes à des résistances individuelles. A ce titre, nous montrons comment nos observations s'opposent quelque peu à celles de Barki et al.(2001)
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Title: Influence de la culture métier dans la non adoption d'un PGI : cas d'une PME high tech
Authors:Régis Meissonier, Emmanuel Houzé, Pascal Perotin
Conference:10ème colloque de l'Association Information et Management
Date:22-23 septembre 2005
Location:Toulouse, France
Abstract:Cet article se propose d'analyser les facteurs d'adoption d'un ERP dans le cas d'une PME high-tech. Cecontexte spécifique de petite structure et de culture métier fortement basée sur les technologies de l'information permet de mettre en avant deux résultats. Le premier, assez classique, concerne l'importance de l'implication de la direction. Le second souligne que, contrairement à certaines théories, une expérience métier dans le domaine des technologies de l'information ne se traduit pas systématiquement comme un facteur clé de succès, mais peu s'avérer être, bien au contraire un frein.
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Title: The Importance of Institutional Challenges in E-Learning Performance
Authors:Régis Meissonier, Emmanuel Houzé
Conference:9th Pacific Asia Conference on Information Systems
Date:7-10 July 2005
Location:Bangkok, Thailand
Abstract:Experiences in e-learning are more and more recurrent. However few studies try to go beyond an experimental level and apply the concept to a whole academic class of students. The integration of e-learning in a pedagogical program requires analyzing its performance not only from learners and instructors point of view, but also from the strategic perspective of the institution. The first part of this article presents a literature review from which we propose a theoretical model. In the second part we analyse the case of Montpellier Business School. More than 400 students filled in a questionnaire about their utilisation of the e-learning platform answers were collected. The main result of this paper shows, among other things, the main interest of broadening e-learning performance assessment in order to include upstream objectives of the institution itself.
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Title: E-Learning Performance and Students' Results. Case of a French Business School
Authors:Régis Meissonier, Emmanuel Houzé
Conference:4th International Conference on Electronic Business
Date:5-9 December 2004
Location:Pekin, China
Abstract:E-learning experiments in higher education are becoming more recurrent. However, these experiments are seldom tangibly applied to an entire academic year group. Integrating e-learning into a pedagogical program implies performance analysis in terms of both students and teachers, but also from the institute's point of view. Due to the lack of Information Systems based research into e-learning performance modeling, the article propose an analysis mixing this research area with some findings in Education Sciences. The first part of this article presents an analysis of the main scientific publications on which we have built our research model. The second part presents the initial findings of our on-going research project at Montpellier Business School (France). A comparison between traditional teaching and face-to-face teaching was carried out using the student marks in five different courses of study. The results show that the teachers' predisposition to adopting these new teaching techniques is not directly related to an improvement in the students' results. In other words, the paper is consistent with the need to avoid any techno-centered approach to on-line education. In the same way, the article concludes that a measure of the e-learning performance must not be limited to the students' results alone. Indeed, the case studied puts forward that the legitimacy of an e-learning project can lie more in the satisfaction of being able to meet new strategic challenges through its development, than in simply improving an existing teaching tool.
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Title: Performance du E-learning : un premier retour d'expérience sur les résultats des apprenants
Authors:Régis Meissonier, Emmanuel Houzé
Conference:9ème colloque de l'Association Information et Management
Date:26-28 mai 2004
Location:Evry, France
Abstract:Les expérimentations e-learning dans l'enseignement supérieur deviennent de plus en plus fréquentes. Cependant, rares sont encore les cas où l'on dépasse ce stade afin de déployer concrètement la solution à l'ensemble d'une promotion. Cette intégration du e-learning dans le dispositif de formation implique l'étude de sa performance au regard des acteurs concernés, les apprenants, les formateurs, mais aussi l'institution. Les modélisations étant encore rares et partielles en systèmes d'information, les travaux en sciences de l'éducation seront mis à contribution afin d'enrichir les analyses existantes. Le modèle obtenu sera testé dans le cadre d'une école supérieure de commerce durant l'année 2004, seuls les premiers résultats seront présentés dans ce propos d'étape d'une recherche en cours.
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Title: Usages des NTIC dans les PME
Authors:Régis Meissonier, Pascal Vidal
Conference:7ème colloque de l'Association Information et Management
Date:30 mai - 1er juin 2002
Location:Hammamet, Tunisie
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Title: Stratégies de croissance des PME : exploitation et exploration
Authors:Régis Meissonier, Pascal Vidal
Conference:Colloque de l'AIREPME
Date:5 octobre 2001
Location:Grenoble, France
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Title: Vers une perspective processuelle du concept d'organisation virtuelle
Author:Régis Meissonier
Conference:5ème colloque de l'Association Information et Management
Date:8-10 novembre 2000
Location:Montpellier, France
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Title: PME-PMI et Nouvelles Technologies de l'Information et de la Communication
Authors:Martine Gadille, Serge Amabile, Régis Meissonier
Conference:9ème conférence de l'Association Internationale du Management Stratégique
Date:24-26 mai 2000
Location:Montpellier, France
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Title: NTIC et processus de décision dans les réseaux de PME-PMI
Author:Régis Meissonier
Conference:Atelier recherche du CEROG
Date:décembre 1999
Location:Aix-en-Provence, France
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Title: Virtual Enterprise: Proposition of a Typology
Author:Régis Meissonier
Conference:9thBusiness Information Technology Conference
Date:30 June - 2 July 1999
Location:Cape Town, South Africa
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Title: Nouvelles Technologies de l'Information et télécoordination interorganisationnelle : un modèle de recherche sur le concept d'entreprise virtuelle
Author:Régis Meissonier
Conference:4ème colloque de l'Association Information et Management
Date:mai 1999
Location:Paris, France
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Title: The limits of New Information Technology to remote coordination in virtual organization
Author:Régis Meissonier
Conference:8th Business Information Technology Conference
Date:4-5 November 1998
Location:Manchester, England
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Title: L'entreprise virtuelle : intérêts et limites d'une nouvelle forme d'organisation
Author:Régis Meissonier
Conference:3ème Colloque International du Management des Réseaux d'Entreprises
Date:31 août - 2 septembre 1998
Location:Montréal, Canada
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Title: Entreprise virtuelle : un concept ou une réalité managériale ?
Author:Régis Meissonier
Conference:7ème conférence de l'Association Internationale du Management Stratégique
Date:27-29 mai 1998
Location:Louvain la Neuve, Belgique
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