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Title: Cultural Misfits Related to ERP Implementation: a Thai Case-Study
Authors:Régis Meissonier, Emmanuel Houzé
Year:2015
Review:Communications of the AIS
Volume:37
Issue:1
Pages:567-585
Abstract:A large part of existing literature on ERP implementation is based on the theories of 'fit' between firm properties and IT prerequisites in terms of process integration. Among these properties, cultural differences perceived by users can be considered as the main constraining mis-alignment because referring to the persons' values as to the underlying ones induced by the ERP to be implemented. However, little research has been done about the way those cultural mis-fits can be managed. In this perspective, this article relates the results provided by a qualitative research done in a Thai corporation. The interviews conducted with the ERP project managers illustrate how they used some of the Buddhist principles to force employees to accept changes involved.
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Title: ERP implementation legitimation: a Comparaison Canada - Thailand
Authors:Régis Meissonier, Liette Lapointe, Emmanuel Houzé
Year:2015
Review:Journal of Decision Systems
Volume:24
Issue:4
Pages:318-338
DOI:http://dx.doi.org/10.1080/12460125.2015.1046719
Abstract: For more than 15 years, large and small and medium enterprises have been investing in Enterprises Systems. Gradually, ERPs turned out to become worldwide standards IT in most of business sectors. However, a large part of these investments are associated to failing or counter-performance results in organisations. As a consequence, ERPs got a reputation deficit likely to jeopardize users' acceptance. However, despite their potential reluctance and resistance, organisations continue to implement ERP and in IS literature, there is a lack of research about the way to manage IT projects legitimacy with stakeholders. In this perspective, the article identifies and analyses the decisions made by managers to get and maintain the support of the stakeholders all along the project to ensure its achievement. The empirical part presents and compares two cases studies in high-different sociocultural contexts: a North American University and a company based in Thailand. Qualitative data collected from the semi-structured interviews with the project managers allowed us to identify the way the ERP adoption decisions were associated to pragmatic, moral and cognitive legitimation actions. Then, the article introduces the legitimation trajectory concept as a key principle of change management.
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Title: Cultural Intelligence during ERP Implementation: Insights from a Thai Corporation
Authors:Régis Meissonier, Emmanuel Houzé, Liette Lapointe
Year:2014
Review:International Business Research
Volume:7
Issue:12
Pages:14-28
DOI:http://dx.doi.org/10.5539/ibr.v7n12p14
Abstract:Much attention has been devoted to challenges related to ERP implementation. However, there is a wealth of papers that are focusing on cultural issues related to ERP depending the country they are implemented. The objective of this article is to analyze and to illustrate how project managers achieve ERP implementation whereas users face cultural changes concerning the way new tasks and business processes must be done? It differs from the perspective considering IT adoption as depending primarily on IT characteristics and organizational needs. We posit that ERP acceptance/resistance cannot be reduced to use behaviors taken at face value but that they must be analyzed considering their underlying cultural dimensions. The case study was done at Eastwater, a corporation in charge of water distribution across Thailand and that succeeded into implementing SAP in only one year. The semi-structured interviews done with project managers and consultants of the company reveal how cultural values shared by employees were used as change management vectors, showing for example how the project director used the Bunkhun values to legitimate the ERP adoption and force users' acceptance of the ERP. The result can help managers to better deal with observed misfits between organizational values and IT project, so that it does not ultimately become an obstacle to user acceptance.
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Title: Recycling of End-of-Life-Products: the Case of IBM
Authors:Pauline Keh, Régis Meissonier, Florence Rodhain, Virginie Llorca
Year:2013
Review:Revue Internationale de Gestion
Volume:38
Issue:2
Pages:88-96
Abstract:Chaque année, de 20 à 50 millions de tonnes de déchets électroniques sont produits dans le monde et leur toxicité engendre de graves problèmes environnementaux et sanitaires. Cet article s'intéresse aux divers bénéfices liés à l'adoption d'une véritable gestion ou logistique des retours de produits en fin de vie. Tout d'abord, nous nous appuyons sur une étude de cas concernant l'usine d'IBM à Montpellier. Après avoir décrit le mode de gestion des retours de produits périmés et les conditions de succès qu'il respecte, nous listons les bénéfices variés qu'il entraîne, notamment les revenus supplémentaires, la réduction des dépenses, l'amélioration de la réputation de l'entreprise, le respect des lois et la création d'emplois locaux. Enfin, l'article insiste sur les implications de cette étude de cas pour les dirigeants, les consommateurs, les législateurs et la société en général.
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Title: Financial performance, environmental compliance and social outcomes: the three challenges of reverse logistics? Case study of IBM Montpellier
Authors:Pauline Keh, Florence Rodhain, Régis Meissonier, Virginie Llorca
Year:2013
Review:Supply Chain Forum: an International Journal
Volume:13
Issue:3
Abstract: For economic, legal or strategic reasons, manufacturers of electrical and electronic equipments are increasinglymanaging "End-Of-Life Products' Cycle" (PEOFC) and choosing a recovery option: refurbishing, remanufacturing and recycling. Reverse logistics is the process by which manufacturer collects, uses products, revalorizes them or disposes of. Some authors consider this activity as an opportunity to achieve a "triple bottom line" - business, environment, social - benefit . However, beyond hypothetical assumptions, little empirical research provides practical knowledge about the way such a challenge can be reach. . The aim of this article is thus to provide some ground to this proposal. Based on IBM Montpellier case study, this article develops, how reverse logistics can (1) provide economic opportunities through the resale or reuse of machines and parts, (2) while encompassing environmental challenges as waste management and recycling, and the same time, (3) representing an important social challenge in terms of subsidiary workforce safe. Case study results illustrate how resverse logistic activity enable the companies reaching the threefoldaforementioned objective. The discussion section, provides research implications about sustainable development.
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Title: Cross-Cultural Frictions in Information System Management: Research Perspectives on ERP Implementation Misfits in Thailand
Authors:Régis Meissonier, Emmanuel Houzé, Véronique Bessière
Year:2013
Review:International Business Research
Volume:6
Issue:2
Pages:150-159
Abstract: Today, enterprise systems (ERP) are considered as ones of most impacting IT on business and decision processes because of their cross-functional perspective and readiness to change. As a consequence, a lack of "organisational fit" is observed as the main failure cause of ERP implementation. A lot of acts of resistance are observed as being task oriented and related to the non-appropriateness of IT that users have to cope with. Existing literature provides practical knowledge about conflict types and conflict management styles related to process and task misalignement between ERP and corporation needs. However, few research was made about cultural misfits. Indeed, when an organisation is composed of several sub-cultures, the use of ERP can be problematic because mandating one epistemological position through the software design is based on "best practices". Subsidiaries of multinational corporations have their own subculture varying in their national cultural content. Value conflicts may arise from inconsistency between cultural principles of users or groups of users and the perceived underlying strategic objectives assigned to IT implementation. Expending the classical Schein triadic model with the concept of "cultural friction", this paper provides a critical analysis of cultural dimension misalignment between ERP standard processes and Thai managerial culture. Key theoretic discussed dimensions are Ego orientation ("Kreng Jai") and, Social orientation ("Bunkhun"). The article concludes that failing projects are more about the way ERP ought to be implemented than about the system itself.
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Title: Business Intelligence and Absorptive Capacity of information by wineries in the Provence wine industry
Authors:Serge Amabile, Régis Meissonier, Coralie Haller
Year:2013
Review:International Business Research
Volume:6
Issue:2
Pages:126-136
Abstract:Today, enterprise systems (ERP) are considered as ones of most impacting IT on business and decision processes because of their cross-functional perspective and readiness to change. As a consequence, a lack of "organisational fit" is observed as the main failure cause of ERP implementation. A lot of acts of resistance are observed as being task oriented and related to the non-appropriateness of IT that users have to cope with. Existing literature provides practical knowledge about conflict types and conflict management styles related to process and task misalignement between ERP and corporation needs. However, few research was made about cultural misfits. Indeed, when an organisation is composed of several sub-cultures, the use of ERP can be problematic because mandating one epistemological position through the software design is based on "best practices". Subsidiaries of multinational corporations have their own subculture varying in their national cultural content. Value conflicts may arise from inconsistency between cultural principles of users or groups of users and the perceived underlying strategic objectives assigned to IT implementation. Expending the classical Schein triadic model with the concept of "cultural friction", this paper provides a critical analysis of cultural dimension misalignment between ERP standard processes and Thai managerial culture. Key theoretic discussed dimensions are Ego orientation ("Kreng Jai") and, Social orientation ("Bunkhun"). The article concludes that failing projects are more about the way ERP ought to be implemented than about the system itself.
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Title: Absorptive Capacity of Informations and Business Intelligence Practices of SMEs: a Research in the Wine Sector
Authors:Serge Amabile, Régis Meissonier, Coralie Haller, Stéphane Boudrandi
Year:2012
Review:Systèmes d'Information et Management
Volume:17
Issue:3
Pages:111-142
Abstract: A large part of the research on business intelligence focused on "weak signals" interpre- tation or issues related to data overabundance. The way firms differently use data collec- tion mechanisms developed to this end remains understudied. This tends to neglect busi- ness intelligence as being the result of several formal and informal processes to which actors may differently pay attention. By referring back to researches relative to the ACAP model, this article examines absorptive capabilities of strategic informations in the wine industry. The qualitative research design is mainly based on 20 semi-directive interviews conducted in the Provence wine industry. Results reveal that these wineries give only little attention to information coming from organisms of coordination. However, they favor in- formation collected through formal and informal relations they maintain in their current activity with other companies of industry. The discussion part enriches the ACAP model by putting forward how the potential absorptive capacity of strategic information by an or- ganisation can be the consequence of its "experience" and "similarity" with other actors of its environment (suppliers, customers, competitors, etc.), rather than the consequence of the integration mechanisms set up by organisms of coordination. In terms of practical con- tributions, our study also specifies concepts of similarity and experience by integrating them to notions of territorial membership and geographical proximity which appear as supports to the absorption capacity of the information of companies.
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Title: Toward an Enacted Approach to Understanding OSS Developers Motivations
Authors:Régis Meissonier, Isabelle Bourdon
Year:2012
Review:International Journal of Technology and Human Interactions
Volume:8
Issue:2
Pages:38-54
Abstract:A large part of the existing literature on Open Source Software (OSS) projects identifies the motivation factors predicting the participation level of members. However, the effective satisfaction of developers toward their project still remains a managerial and theoretical challenge. So, it is also consistent to assess how the effective participation of developers in OSS projects makes sense of their own motivations. This article uses the enactivist approach and considers that motivations are not simple antecedents to actions but are shaped by actions as well. The empirical analysis delivers the results of a survey administrated to participants of business OSS projects. The results reveal reputation, reciprocity and expected professional opportunities as the most positively influenced variables. However, learning motivations and ideology toward open source beliefs and values are the lesser influenced ones. These results counterbalance prior empirical researches which have observed a strong predicting power of both variables on expected participation level of participants. This study suggests that participation seems to make sense regarding motivations for which developers have some visible indicators of their personal achievement.
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Title: Toward an 'IT Conflict-Resistance Theory': Action Research during IT Pre-Implementation
Authors:Régis Meissonier, Emmanuel Houzé
Year:2010
Review:European Journal of Information Systems
Volume:15
Issue:5
Pages:540-561
Remark:This article received the 2011 Syntec Academic Award for best publication in Management Science
Abstract:Most empirical research on users' resistance toward IT has been conducted after implementation of IT in organisations. Little research has been done on the way individual and group resistance emerges and evolves during prior stages of projects. This focus on pre-implementation phases is important since IS managers need to anticipate potential conflicts and users' resistance that can involve project failure. While IS literature has separately developed theories on resistance and conflicts, we conceptualise a whole theoretic-system we call "IT Conflict-Resistance Theory" (IT-CRT). This theory is used as driver for a two year action research project conducted at Netia Corporation (a worldwide leader in video and audio broadcasting) during preliminary phases of its ERP implementation project. According to our findings, while conflicts toward IT implementation are often considered to have negative effects and require being actively managed by top managers, the case study delivers an alternative observation: a passive-like attitude of managers during the IT pre-implantation phase does not prevent the resolution of a socio-political oriented conflict between two groups of employees. Our observations illustrate how the avoidance management style invites team members to cope with conflict situations and to express tacit causes of resistance. While most MIS methods tend naturally to maximize users' satisfaction and to reduce potential resistance, the IT-CRT theory developed in this article supports an alternative approach: enhancing resistance in order to anticipate and resolve latent conflicts that are directly or indirectly related to the project. The underlying message of this article for researchers and practitioners is to consider users' resistance toward IT as a key process embedded into IT choices and IS design.
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Title: Understanding the Motivations of Open Source Developers by their Participation
Authors:Régis Meissonier, Isabelle Bourdon, Emmanuel Houzé, Serge Amabile, Stéphane Boudrandi
Year:2010
Review:Systèmes d'Information et Management
Volume:15
Issue:2
Pages:71-97
Abstract: A large part of the existing literature on Open Source projects identified the motivation factors predicting the participation of members. However, these incentives do not ensure a sustained participation level. Most of the members leave projects when their personal needs are satisfied and, as a consequence, a lot of projects are aborted or abandoned before the beta version software has been distributed Indeed, most of open source projects are aborted or abandoned because failing into keeping enough active members. So, the initial afore- mentioned research question worth to be reversed in order to apprehend how the partici- pation level influences the way OS projects members make sense of their own motivations. The objective of this article is to use the enactivist approach and to consider that motiva- tions are not simple antecedents to actions but are shaped by actions as well (here the participation). The quantitative analysis delivers the results of a survey administrated to par- ticipants of business OS projects. The results reveal that reputation, reciprocity and professional opportunities expected are the most influenced variables by the participation. However, learning motivations and ideology toward OS beliefs and values are the less in- fluenced ones. This results counterbalance prior empirical researches which had observed a strong predicting power of both variables on expected participation level of participants. This is tends to show participation as making sense to motivations whom members have practical indicators for their self-assessment.
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Title: Contribution of Knowledge Management Systems to New Product Development: Case of an Aeronautic Industry
Authors:Régis Meissonier, Hind Benbya
Year:2007
Review:Systèmes d'Information et Management
Volume:12
Issue:1
Pages:75-95
Abstract: While several studies on Knowledge Management Systems (KMS) have focused on their effects on knowledge reuse and collaboration, the objective of this article is to provide a more throughout assessment of the contribution of KMS to New Product Development (NPD). Through an analysis of an aerospace company's KM initiative, we investigate how KMS support NPD processes and the challenges the organization is actually facing to enhance and achieve greater competitive advantage from its initiative. Our findings based on a series of 25 interviews with the company managers and key users imply that this company's efforts to capitalize and codify knowledge related to its entire new product development (NPD) process resulted mainly in a significant time-to-market reduction and indirectly contributed to the increase of the new products developed.
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Title: Evolution of Users Resistance during IT Project Implementation: Case of a French High Tech SME
Authors:Régis Meissonier, Emmanuel Houzé, Nassim Belbaly
Year:2007
Review:Revue Internationale de Gestion
Volume:32
Issue:1
Pages:20-28
Abstract: En référence aux théories sur la résistance des utilisateurs dans les projets d'implantation de technologies de l'information, l'objectif de cet article est d'illustrer les effets d'un management passif par la hiérarchie d'une situation conflictuelle. L'étude de cas concerne une PME française du secteur des hautes technologies qui après un long processus caractérisé par des tensions entre catégories d'employés et sans implication forte de la direction a finalement pris une décision d'adoption d'un système d'information intégrateur. Cette recherche est traitée par la retranscription de deux moments forts (Giordano, 1995) à l'aune desquels les tensions ont basculé d'une situation de conflits intergroupes à des résistances individuelles. A ce titre, nous montrons comment nos observations s'opposent quelques peu à celles de Barki et al. (2001), en relativisant l'importance de l'implication de la direction comme facteur de succès d'une décision d'implantation d'une technologie de l'information.
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Title: Performance Factors of a Full Distance Learning: The Case of Undergraduate Students in Academic Exchange
Authors:Régis Meissonier, Emmanuel Houzé, Hind Benbya, Nassim Belbaly
Year:2006
Review:Communications of the Association for Information Systems
Volume:18
Issue:12
Pages:239-258
Abstract:Various e-learning systems have been developed and implemented in educational contexts. However, few studies try to go beyond the experimental level of identifying numerous factors that influence this technology and apply them to a real academic class of students. This article based on an in-depth analysis of Montpellier Business School case (France) and survey data from 405 students assessed on their use of the e-learning platform, helps illuminate the patterns involved in e-learning performance. A literature review on e-learning performance factors is realized and a theoretical model focusing on three dimensions of e-learning performance: the learner side, the institutional environment and the e-learning system per se is presented and tested empirically. The key findings of this paper identify motivation and self-discipline of students as main drivers of e-learning outcomes. Other results show that the integration of e-learning in a pedagogical program requires the analysis of its performance not only from learners and instructors point of view, but also from the underlying strategic perspective of the institution.
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Title: E-Learning Performance: a Switch from Students Results Improvement to Institutional Challenges
Authors:Régis Meissonier, Emmanuel Houzé
Year:2005
Review:Systèmes d'Information et Management
Volume:10
Issue:4
Pages:87-112
Abstract: Experiences in e-learning are more and more recurrent. However few studies try to go beyond an experimental level and to apply the concept to a whole academic class of students. The integration of e-learning in a pedagogical program implies to analyse its performance not only from learners and instructors point of view, but also from the strategic perspective of the institution. The first part of this article presents a theory review from which we propose a theoretical model. In the second part, we analyse the case of Montpellier Business School. A questionnaire had been addressed to students about their own utilisation of the e-learning platform. More than 400 answers were collected. In conclusion, this article puts forward, among others, the main interest of enlarging the e-learning performance assessment in order to include upstream objectives of the institution itself.
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Title: Information, Organisation, Decision : an Empirical Research on IT contribution to SMEs
Authors:Martine Gadille, Serge Amabile, Régis Meissonier
Year:2000
Review:Systèmes d'Information et Management
Volume:5
Issue:1
Pages:41-59
Abstract: For 20 years, SMEs have been involved in some mergers and acquisitions undertaken by big firms. New Information and Communication Technology (NICT) supports, to a large extent, the network forms created by these transactions. If these operations have been described by several researches, we get few insights into Internet technology impact on information systems or on reorganization processes in SMEs. Moreover, what about potential French specificity? The results of a survey conducted into 108 SMEs, show how NICT can support - via organizational dynamics - flexibility and reactivity in moving environment.
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Title: New Information Technology and Telecoordination in Virtual Organization
Author:Régis Meissonier
Year:2000
Review:Comportement Organisationnel et Gestion
Volume:6
Issue:1
Pages:95-108
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